I can tell you a horror story myself about the Beer Barrel. Last year some friends and I went to the Beer Barrel to see Pat Dailey play. We arrived about 7:00 in the evening to get a good table and were hungry. We decided to eat at the restaurant located in the bar. We ordered a Pizza and a bucket of chicken wings.
After waiting over 40 minutes we went back to the counter with our receipt and inquired about our order. They said we never had an order despite the fact that I had the receipt! I was frustrated and asked to speak to the manger. After about 10 minutes, the employee rudely told me the manager was busy. I said what the heck and just told them to give me my food or my money back.
Then an argument ensued about weather I had paid for the food when I ordered it the first time. I had a receipt!!!!! 20 minutes later I finally got my food and it was as bad as bad gets. The wings were rubbery and lukewarm, very little sauce. The pizza was soupy and had very little cheese on it and tasted like a store bought Totino's pizza. Our group took one bite of the pizza and ate three wings and took the raunchy food back to the counter and asked for our money back.
They said we had to speak to a manger (I guess he had time now that there was money involved) As we were waiting for what we thought was going to be a conversation with the manger a security guy came up and told us we had to LEAVE!!!
No REFUND, NO FOOD, and we were not given back our cover charge.
I will never go to that dive joint again...EVER I have told everyone I know about it and it seems from reading these post that this is a pattern of horrible customer service. With so many other bars to patronize, I don't know why anyone would go there.
We had no other problems at the Bay and everywhere else we went was cordial and fun.